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What do Dining Room Attendants and Bartender Helpers do?

Dining Room Attendants and Bartender Helpers facilitate food service. Clean tables, carry dirty dishes, replace soiled table linens; set tables; replenish supply of clean linens, silverware, glassware, and dishes; supply service bar with food, and serve water, butter, and coffee to patrons. Mix and prepare flavors for mixed drinks. Replenish supplies of food and equipment at steam tables and service bars. Scrape and stack dirty dishes, and carry dishes and other tableware to kitchens for cleaning. Serve food to customers when waiters and waitresses need assistance. Perform serving, cleaning, and stocking duties in establishments such as cafeterias or dining rooms in order to facilitate customer service. Clean up spilled food, drink and broken dishes, and remove empty bottles and trash.

Carry food, dishes, trays, and silverware from kitchens and supply departments to serving counters. Carry trays from food counters to tables for cafeteria patrons. Fill beverage and ice dispensers. Garnish foods, and position them on tables to make them visible and accessible. Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, and trays.Serve ice water, coffee, rolls, and butter to patrons. Set tables with clean linens, condiments, and other supplies. Slice and pit fruit used to garnish drinks. Stock cabinets and serving areas with condiments, and refill condiment containers as necessary. Stock refrigerating units with wines and bottled beer, and replace empty beer kegs. Wash glasses and other serving equipment at bars. Wipe tables and seats with dampened cloths, and replace dirty tablecloths. Carry linens to and from laundry areas. Clean and polish counters, shelves, walls, furniture, and equipment in food service areas and other areas of restaurants, and mop and vacuum floors. Locate items requested by customers. Run cash registers. Stock vending machines with food.

What do Ushers, Lobby Attendants, Ticket takers do?

Ushers, lobby attendants and ticket takers sell and collect admission tickets and passes from patrons at entertainment events. Greet patrons attending entertainment events. Examine tickets or passes to verify authenticity, using criteria such as color and date issued. Guide patrons to exits or provide other instructions or assistance in case of emergency. Maintain order and ensure adherence to safety rules. Provide assistance with patrons’ special needs, such as helping those with wheelchairs. Direct patrons to restrooms, concession stands and telephones. Refuse admittance to undesirable persons or persons without tickets or passes. Settle seating disputes and help solve other customer concerns. Assist patrons in finding seats, lighting the way with flashlights if necessary.

Search for lost articles or for parents of lost children. Count and record number of tickets collected. Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances. Verify credentials of patrons desiring entrance into press-box and permit only authorized persons to enter. Distribute programs to patrons. Schedule and manage volunteer usher corps. Work with others to change advertising displays. Manage inventory and sale of artist merchandise. Give door checks to patrons who are temporarily leaving establishments. Manage informational kiosk and display of event signs and posters. Page individuals wanted at the box office.

What do Waiters and Waitresses do?

Waiters and waitresses check patrons’ identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Collect payments from customers. Write patrons’ food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. Take orders from patrons for food or beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. Prepare checks that itemize and total meal costs and sales taxes. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Present menus to patrons and answer questions about menu items, making recommendations upon request.

Inform customers of daily specials. Clean tables and/or counters after patrons have finished dining. Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine. Explain how various menu items are prepared, describing ingredients and cooking methods. Prepare tables for meals, including setting up items such as linens, silverware, and glassware. Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee. Stock service areas with supplies such as coffee, food, tableware, and linens. Garnish and decorate dishes in preparation for serving. Fill salt, pepper, sugar, cream, condiment, and napkin containers. Escort customers to their tables. Describe and recommend wines to customers. Bring wine selections to tables with appropriate glasses, and pour the wines for customers.

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