Receptionists work in a variety of business settings from physician’s office to law firms. The company receptionist is the person who makes the business first impression to customers; therefore, professionalism and appearance is very important. Depending on the type of business, a receptionist’s duties may involve a variety of technical skills from understanding law basics to billing insurance companies for payment. Receptionists can become jobs with stability because a positive business image improves customer services and increases sales.
Popular Receptionist Positions
A medical receptionist is by far one of the most popular as most everyone has communicated with this office gatekeeper. The medical receptionist is the first person encountered by the patient, and it is where patients sign in and present their payment information. A receptionist in a physician’s office is responsible for screening phone calls, maintaining medical records, setting appointments, and billing insurance companies. A medical receptionist’s duties may include keeping the waiting room clean and stocked with up-to-date magazines and brochures. When it comes to setting appointments, the medical receptionist is the liaison between the patient and physician. The receptionist is responsible for maintaining the physician’s calendar, which is a major office responsibility.
Another popular receptionist job is working for an attorney. This receptionist may also serve as a legal secretary and have multiple duties that include screening phone calls, contacting clients, and assisting the paralegal professionals and attorneys with research and documentation. A legal receptionist may arrange appointments for clients to meet with their attorney. Colleges and universities usually have a receptionist available to greet visitors and to answer questions and give directions around campus. Many businesses employ receptionists, and the position is a great entry level choice into a chosen career path.
Receptionist Education Required
Many entry level receptionists have vocational training, certificates or an associate degree in their chosen line of work. A medical receptionist requires specialized training in medical billing, coding and medical terminology. Similarly, a legal receptionist requires legal terminology and specific document preparation knowledge unique to the legal profession.
Receptionist jobs are everywhere and may provide stable work in uncertain economic conditions. A receptionist must enjoy working with people, love multi-tasking and have a willingness to adapt to change. In exchange for these professional skills, receptionists usually enjoy regular hours in a comfortable work environment. The benefits of working as a receptionist are many, and long-term rewards that include promotion are a real possibility for those who choose to advance their skills and education.