What do Baggage Porters & Bellhops do?

Baggage Porters and Bellhops are responsible for transferring luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts. Supply guests or travelers with directions, travel information, and other information such as available services and points of interest. Receive and mark baggage by completing and attaching claim checks. Greet incoming guests and escort them to their rooms. Assist physically challenged travelers and other guests with special needs. Act as part of the security team at transportation terminals, hotels, or similar establishments. Deliver messages and room service orders, and run errands for guests.

Explain the operation of room features such as locks, ventilation systems, and televisions. Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.Maintain clean lobbies or entrance areas for travelers or guests. Transport guests about premises and local areas, or arrange for transportation. Compute and complete charge slips for services rendered and maintain records.

Page guests in hotel lobbies, dining rooms, or other areas. Pick up and return items for laundry and valet service. Inspect guests’ rooms to ensure that they are adequately stocked, orderly, and comfortable. Complete baggage insurance forms. Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.

You will have to work directly with the public and possibly serving customers in restaurants and stores, and receiving clients or guests. Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.