What do Call Center Workers do?

A call center job is customer service work that is done on a remote basis using telephone and/or computer equipment. The two types of call center jobs are inbound, in which calls are received, and outbound, in which calls are made. A call center job may be home-based, but many call centers have an on site location with hundreds of employees.

Those with patience, good communication skills and the ability to handle a large volume of calls per shift may want to contact large companies to find out if they have call center jobs. The Better Business Bureau (BBB) and the Federal Trade Commission (FTC) can be contacted to check out the legitimacy of call centers. The ability and willingness to empathize with the customer as well as conscientiously represent the company are two attributes that can help in successfully landing and keeping a call center job.

Sales and related workers typically do not need postsecondary training, but many employers seek applicants with prior sales experience. Generally, workers in marketing and sales occupations try to interest customers in purchasing a wholesale firm’s goods and assist them in buying the goods. Inside sales workers generally work in sales offices.. They are also increasingly performing duties such as problem solving, solicitation of new and existing customers, and handling complaints.