What do Hotel Desk Clerks do?

Hotel Desk Clerks greet, register, and assign rooms to guests of hotels or motels. They verify customers’ credit, and establish how the customer will pay for the accommodation. Keep records of room availability and guests’ accounts, manually or using computers. They write bills, collect payments, and do cashier work for guests.

Perform simple bookkeeping activities, such as balancing cash accounts. Issue room keys and escort instructions to bellhops. Review accounts and charges with guests during the check out process. Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers.

Transmit and receive messages, using telephones or telephone switchboards. Contact housekeeping or maintenance staff when guests report problems. Make and confirm reservations.Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining,entertainment, and travel directions. Record guest comments or complaints, referring customers to managers as necessary.

Advise housekeeping staff when rooms have been vacated and are ready for cleaning. Arrange tours, taxis, and restaurants for customers. Deposit guests’ valuables in hotel safes or safe-deposit boxes. Date-stamp, sort, and rack incoming mail and messages.